Terms & Conditions

Terms of Trade:

All goods and services are owed in full on receipt when payment has been made in full via our website. If you have applied for and had credit approval to hold an account with U.S. Procurements then all goods and services are payable prior to the 20th of the month following the invoice. U.S. Procurements shall retain ownership of everything supplied to or on behalf of the account holder (referred to as customer) until it has been paid for in full.
In the event of non payment for whatever reason we reserve the right to close the account and conduct business on a "cash only" basis. The customer shall agree to pay all expenses in respect of recovery of any debt.

 

Payment - Currency:

All prices on our online shop are represented in New Zealand currency, NZD. All prices are inclusive of the New Zealand Government’s Goods and Services Tax (GST), currently set at 15% of the price of all products. All prices are correct at the time of publication; however we reserve the right to alter prices for any reason at any time.

Credit Card transactions are processed in New Zealand in NZD Currency.


Security:

We recognise the importance of privacy and security to your Internet shopping experience.
We protect your credit card information during transmission by using Secure (SSL) technology for your protection, which encrypts information you input.

Credit Card via Phone:

If you prefer not to enter your credit card details via our secure page, you can either opt to transfer fund via direct credit direct to our bank account details which will be supplied to you at time of order, or you can phone us on +64 9 424 1792 during business hours with your credit card payment details.


Returns Policy:
If you are not completely satisfied with your purchase upon receipt, due to incorrect size or defective product a prompt replacement or refund can be arranged please follow the procedures below.
1. Please contact us immediately. Via Email: sales@usprocurements.co.nz or phone (09) 424 1792
2. You will be provided a return address at time of contact to send goods back to.
3. Return packages via a track and traceable Parcel Carrier of your choice, keep a record of your shipment until we have contacted you to confirm we have received.
4. Please ensure product is unused, in original packaging with all tags attached.
5. Ensure all contact details are included. Name, Address, Phone Number  and email address if available.
6. Keep a record of your shipment until you have received confirmation from us of receipt.
7. We will then replace or refund your item depending on stock levels and reason for return.

Cancellation Policy:

If you change your mind or wish to cancel your order before we dispatch the goods we will refund your purchase price in full minus any fees incurred from either the bank, or credit card processing company.  As we use a secure Hosted Payment Page Solution to process online orders our customers transactions are authorized and debited in real time. 

Simply reply to your order confirmation email and request a cancellation, as soon as possible, or phone us immediately on +64 9 424 1792.